Shipping and Returns
Do you offer worldwide shipping?
Yes! We are happy to ship worldwide.
How long will it take for my goods to be dispatched?
Once your order is placed, your item(s) will ship within 3-5 business days. When your order ships, you will receive a confirmation email with details and tracking information if available.
How long will it take for my goods to arrive?
For orders within Australia, we offer the Regular Post service. The delivery timeframe is 2–6 business days, depending on the destination. Tracking is not available for the Regular Post service.
For international orders, we offer the Economy International Post service. The delivery timeframe is 10+ business days. This excludes any time in customs and delays due to reasons outside of Australia Post's control. Tracking is not available with the Economy International Post service. If you are an international customer and would prefer an alternative shipping method, we are able to offer DHL Express shipping on request. Please email us with your name, your full address, and the items that you would like to order, We will reply within 3–5 business days with a shipping quote.
Please note that we cannot guarantee delivery dates and that we are not responsible for packages that are lost in transit. Please ensure that you double-check your billing and shipping addresses when placing an order as we are unable to redirect packages once they are dispatched.
Can I return my item for a refund?
At this stage, we are unable to offer refunds. If your item is damaged on arrival, please email us with your order number and a photo that shows the extent of the damage.
What is your process for donating money to the nominated charities?
On 30 June and 31 December each year, we will calculate how many copies of Life Without Cameron and how many mini art prints we have sold. We will then make a lump sum donation within thirty days to the Stillbirth Foundation Australia and the Heart Foundation. For every copy of Life Without Cameron that is sold, we will donate $2.00 to the Stillbirth Foundation Australia. For every mini art print that is sold, we will donate $2.00 to the Heart Foundation.
Can I request to see proof of your donation?
Yes. You may email us at any time to request proof of our most recent donation to either of the organisations above.